General Terms of Use, Booking and Stay

Article 1 : Purpose

These General Terms of Use, Booking and Stay, hereinafter the "General Terms", govern:

• access to and use of the demeuredesdix.fr website;
• the use of the digital services offered on it;
• bookings made directly with La Demeure des Dix;
• payment for stays;
• modifications and cancellations;
• the conditions of occupancy of La Demeure des Dix;
• the rights and obligations of JAK MOOH and the Guest throughout the contractual relationship.

They constitute the general terms applicable to any direct booking, unless special conditions are expressly agreed in writing.

The booking confirmation, its price summary, the property description, these General Terms and, where applicable, the special conditions expressly accepted together form the contract concluded with the Guest.

In the event of a contradiction, the special conditions set out in the individual booking confirmation prevail for the stay concerned.

Any booking already confirmed retains the specific terms granted to it. A later update to the Website or these Terms cannot retrospectively make those terms less favourable.

Article 2 : Operator and the Guest's contracting party

La Demeure des Dix is commercially operated by:

JAK MOOH

Société par actions simplifiée unipersonnelle (French single-member simplified joint-stock company)

SIREN: 105 005 334

RCS Rouen: 105 005 334

SIRET: 105 005 334 00013

Intra-community VAT: FR75 105005334

Registered office:

3 rue de Stalingrad

76500 Elbeuf

France

Email:

bonjour@demeuredesdix.fr

The booking and stay contract is concluded between JAK MOOH and the Guest.

JAK MOOH acts as a professional operator of tourist accommodation.

Article 3 : Owner of the property

The property in which La Demeure des Dix is operated belongs to:

SCI BRIDGET KOUMAC, hereinafter the "Owner".

JAK MOOH operates the property under a contract authorising it to carry on a seasonal rental and tourist accommodation business.

The fact that JAK MOOH is the Guest’s commercial contracting party does not transfer to the Guest any right of ownership, right in rem or right to remain in the premises as against SCI BRIDGET KOUMAC.

Article 4 : Nature of the accommodation

La Demeure des Dix is operated as a meublé de tourisme (furnished tourist accommodation).

A meublé de tourisme is legally intended for passing clientele who do not take up residence there. (article L.324-1-1 du Code du tourisme)

La Demeure des Dix is registered with the Elbeuf town hall.

Declaration number: [to be completed]

The offer is made by a professional.

Any offer or contract for seasonal rental must be made in writing, state the price and include a description of the property; since 20 May 2026, the offer of a meublé de tourisme must also show its declaration number. (article L.324-2 du Code du tourisme)

Article 5 : Address of La Demeure

Address of the rented accommodation:

3 rue de Stalingrad

76500 Elbeuf

France

This address corresponds to the accommodation covered by the stay and may not be used by the Guest as a personal, administrative or professional address of record.

Article 6 : Access to the website

The demeuredesdix.fr website is accessible to persons with an Internet connection and compatible equipment.

The costs related to this connection remain the responsibility of the User.

JAK MOOH uses reasonable means to ensure the proper functioning and availability of the Website.

Interruptions may nevertheless occur for maintenance, updating, security, a service provider failure or an external event.

Article 7 : Permitted use

The User undertakes to use the Website lawfully.

In particular, the User is prohibited from:

• circumventing security systems;
• introducing malicious code;
• deliberately disrupting the services;
• making false bookings;
• impersonating a third party;
• accessing protected information without authorisation;
• unlawfully collecting data;
• mass-extracting the content of the Website without authorisation.

Normal indexing of the Website by search engines and automated systems complying with the technical rules published by the Website is not covered by this prohibition.

Article 8 : Information, photographs and content

JAK MOOH takes care to present La Demeure des Dix, its services and its environment as faithfully as possible.

Minor changes to furniture, decoration, the garden, equipment or layout may occur.

The contractual essential characteristics are those indicated at the time of booking.

Photographs and videos do not constitute a guarantee that every purely decorative element will remain identical.

Article 9 : Tourist information and recommendations

The Website may present places, restaurants, producers, shops, activities, events or other addresses.

This content is intended for curation and information purposes.

Unless expressly stated otherwise, JAK MOOH does not operate the recommended businesses and does not guarantee their opening hours, prices, availability or services.

The User is invited to verify decisive information directly with the provider concerned.

Article 10 : Conversational assistant

The Website may offer a conversational assistant or service using artificial intelligence technologies.

This assistant may in particular:

• provide information about La Demeure;
• present the equipment;
• answer practical questions;
• search for availability;
• direct users towards booking;
• assist a Guest during their stay;
• forward a request requiring human intervention.

A conversational answer may exceptionally be incomplete or inaccurate.

Consequently, the assistant cannot, on its own:

• change a price;
• grant a discount;
• confirm availability;
• modify a booking;
• authorise exceeding capacity;
• authorise a party;
• grant a late departure;
• modify a contractual condition.

For these matters, only the booking confirmation, the booking system and written confirmation from JAK MOOH are authoritative.

Article 11 : Conditions for booking

The person making the booking must:

• be legally capable of contracting;
• provide an accurate identity;
• provide valid contact details;
• have a usual home address separate from La Demeure des Dix;
• accept these General Terms;
• pay the amounts due.

The booking is personal and nominative.

It may not be transferred to another person without the written agreement of JAK MOOH.

Article 12 : Responsibility of the booker

The person making the booking constitutes the lead Guest and the contact person of JAK MOOH.

They are responsible for compliance with these Terms by all persons whom they allow to access La Demeure.

They must inform their group of the applicable rules.

Article 13 : Pre-contractual information

Before confirming their booking, the Guest has access in particular to information relating to:

• the accommodation;
• the dates;
• the duration;
• the number of guests;
• the price;
• any mandatory fees;
• taxes;
• payment terms;
• cancellation terms;
• the bank guarantee;
• the main occupancy rules.

The Guest must check the summary before validation.

Article 14 : Formation of the booking

The mere act of:

• viewing dates;
• selecting a stay;
• obtaining a price;
• starting the form;

does not constitute a booking.

The booking becomes final when:

1. the requested information has been completed;

2. these General Terms have been accepted;

3. the required initial payment has been authorised;

4. JAK MOOH or its booking system has issued a confirmation.

A confirmation is then sent to the Guest on a durable medium, in particular by email.

Article 15 : Confirmation button

The final button of the booking process must clearly indicate that the booking entails an obligation to pay.

A wording such as:

"Confirm and pay [amount due]"

is used. The amount shown must match the payment actually due: 30% for a booking made more than 7 days before arrival, or the full price at 7 days or less.

Article L.221-14 of the French Consumer Code requires an unambiguous statement allowing the consumer to explicitly acknowledge this obligation to pay. (article L.221-14 du Code de la consommation)

Article 16 : No blocking before confirmation

A date that has been viewed or selected may still be booked by a third party until the booking is confirmed.

No date is deemed blocked without express confirmation from the booking system or JAK MOOH.

Article 17 : Price

The price applicable to the stay is the one shown in the summary presented before confirmation.

The total price shows the various applicable elements, including where necessary:

• accommodation;
• cleaning;
• options;
• pets;
• tourist tax;
• other services ordered.

Optional services are only due when actually ordered.

Article 18 : Tourist tax

The tourist tax is charged where required by regulations.

It is calculated according to the rules applicable on the date of the stay and the information provided concerning the occupants.

A legal change in the tax independent of JAK MOOH may be passed on in accordance with the regulations.

Article 19 : 30% deposit

For any booking made more than 7 days before arrival, the Guest pays:

30% of the total amount at the time of booking.

The parties expressly agree that this payment constitutes a contractual deposit (acompte) and not arrhes.

This clarification is important: failing stipulation to the contrary, the French Consumer Code normally qualifies sums paid in advance as arrhes. (article L.214-1 du Code de la consommation)

The cancellation rights provided for in these Terms nevertheless apply in full to this deposit.

Article 20 : 70% balance

The balance of:

70%

becomes payable 7 days before the arrival date.

The Guest is informed of the amount and due date at the time of booking.

Where the Guest has authorised the payment provider to securely retain a means of payment for this purpose, the balance may be debited automatically on the due date.

In other cases, a payment link is sent.

Article 21 : Booking 7 days or less before arrival

For any booking made 7 days or less before arrival, the total price of the stay is payable immediately.

Article 22 : Non-payment

In the event of non-payment of the balance on the due date, JAK MOOH may invite the Guest to rectify the situation immediately.

Failing rectification, JAK MOOH may cancel the booking.

This cancellation for non-payment does not automatically entitle the Guest to a refund of sums that would remain due under the cancellation conditions applicable at that date.

Article 23 : Payment provider

Payments may be processed by specialised providers.

JAK MOOH is not intended to retain Guests’ full banking data.

The Guest must never send their full bank card number or security code by email, messaging or conversational assistant.

Article 24 : Calculation of deadlines

Cancellation deadlines are calculated by reference to the contractual date and time of arrival at La Demeure des Dix.

Unless otherwise stated in the confirmation, the reference time is 3:00 pm, French local time.

The conditions in this part apply subject to the Guest’s statutory rights and to any more favourable specific terms stated in their booking confirmation.

Article 25 : Cancellation up to D-15

For any cancellation received no later than 15 days before arrival:

cancellation free of charge.

All sums paid under the booking are refunded.

Article 26 : Cancellation between D-14 and D-8

Between 14 days and 8 days before arrival:

30% of the total price remains due.

Where only the 30% deposit has been paid, no further balance is claimed.

Article 27 : Cancellation at D-7 or less

From 7 days before arrival:

the stay is due in full.

Sums paid are no longer refundable, unless otherwise required by law or exceptionally agreed in writing by JAK MOOH.

Article 28 : No-show

In the event of the Guest not arriving:

100% of the stay remains due.

Article 29 : Early departure

A voluntary interruption of the stay after arrival does not entitle the Guest to any refund of unused nights.

This provision is without prejudice to the Guest’s rights where an interruption is attributable to a breach by JAK MOOH.

Article 30 : Travel insurance

Guests are invited to take out suitable travel or cancellation insurance where they wish to cover events such as:

illness, accident, professional problems, cancellation of transport or other personal unforeseen events.

These events do not automatically make the accommodation unavailable and remain, in principle, subject to the cancellation conditions above.

Article 31 : No 14-day withdrawal

The statutory 14-day withdrawal period does not apply to non-residential accommodation services to be provided on a specific date or during a specific period.

This exclusion is expressly provided for by article L.221-28, 12° of the French Consumer Code. (article L.221-28, 12° du Code de la consommation)

The possibility of cancelling free of charge up to D-15 therefore constitutes a contractual commercial condition specific to La Demeure des Dix, and not the exercise of a statutory right of withdrawal.

Article 32 : Modification request

Any modification request concerning in particular:

• the dates;
• the duration;
• the number of guests;
• pets;
• services;

must be accepted in writing by JAK MOOH.

A request sent by the Guest does not, in itself, constitute a modification.

Article 33 : Price of a modification

A modification may result in a new price depending on:

• the dates;
• the duration;
• the season;
• the services;
• the number of occupants.

The modified price is communicated before acceptance.

Article 34 : Modification and cancellation conditions

A modification request does not suspend the cancellation deadlines.

In particular, it is not possible to move a booking solely in order to artificially recreate a new free-cancellation period.

Article 35 : Identity verification

JAK MOOH may ask the lead Guest to complete an identity verification before arrival.

This verification may be carried out by a specialised provider.

It pursues in particular security, fraud prevention and property protection objectives.

Data is processed in accordance with the Privacy Policy.

Article 36 : Declared occupants

The Guest must state the actual number of persons who will stay in the accommodation.

JAK MOOH may request the identity of the occupants where necessary.

The maximum capacity of La Demeure des Dix is 10 persons.

Capacity may not be exceeded without prior written agreement and subject to applicable regulations.

Article 37 : Outside persons

Persons not declared in the booking are not authorised to stay in the accommodation.

Bringing in outside visitors must be subject to prior agreement where it is likely to alter the conditions of occupancy.

La Demeure des Dix is not a reception venue.

Article 38 : Foreign guests

Where required by French regulations, foreign Guests must complete and sign an individual police form.

This obligation concerns in particular lessors of meublés de tourisme. (articles R.814-1 à R.814-3 du Code de l’entrée et du séjour des étrangers et du droit d’asile)

The information is kept for the legally required period and is only transmitted to the authorities under the conditions provided by law.

Article 39 : Temporary nature

The Guest acknowledges that the stay constitutes strictly temporary occupancy.

Throughout the stay, the Guest retains their usual home at another address.

La Demeure des Dix does not become their principal residence.

Article 40 : Prohibition of domiciliation

The Guest may not use the address of La Demeure des Dix for:

• administrative domiciliation;
• banking domiciliation;
• principal residence;
• registration of a company;
• registered office;
• permanent establishment;
• durable mail forwarding;
• registration with administrative bodies as a permanent home.

The occasional receipt of a necessary delivery during a stay confers no additional right of occupancy.

Article 41 : Times

Unless otherwise stated in the confirmation:

arrival: from 3:00 pm;

departure: by 12:00 noon at the latest.

The agreed times constitute an element of the contract.

Arrivals and departures are possible every day, including Sunday.

The current turnover constraint nevertheless prevents any arrival on a day when another stay departs.

Article 42 : Early arrival and late departure

An early arrival or late departure is only possible after express acceptance.

A paid option may be offered where available.

A lack of response from JAK MOOH never constitutes authorisation.

Article 43 : Automatic end of the contract

The contract ends automatically on the date and at the time indicated in the confirmation.

There is:

no tacit extension, no tacit renewal.

Any extension must be subject to prior written agreement.

Article 44 : Obligation to vacate La Demeure

At the end of the stay, the Guest must have:

• left the property;
• had the other occupants leave;
• removed their personal belongings;
• returned or ceased to use the means of access.

The presence of personal belongings after the end of the stay does not constitute an extension of the contract.

Article 45 : No right to remain in the premises

The Guest has no contractual right to remain in the premises after the expiry of their booking.

Any remaining without written agreement becomes occupancy without contractual authorisation.

No payment made after the expiry of the stay may be interpreted as a renewal or a new rental without the express written agreement of JAK MOOH.

Article 46 : Procedure applicable in the event of remaining

In the event of remaining in the premises after the expiry of the contract, the Owner may exercise the remedies provided for by the regulations in order to obtain the return of the property.

Since 20 August 2026, article 38 of the law of 5 March 2007 expressly covers remaining in the premises after the expiry of a rental contract for a meublé de tourisme. (article 38 de la loi n° 2007-290 du 5 mars 2007)

Where the legal conditions are met, SCI BRIDGET KOUMAC, in its capacity as owner, may therefore refer the matter to the representative of the State in the département under this procedure.

The exercise of this option remains subject to the conditions and controls provided by law.

Article 47 : Occupancy compensation

Occupancy continuing without authorisation after the expiry of the contract may give rise to occupancy compensation calculated in particular on the basis of the daily price applicable to the period concerned.

Additional losses directly caused by such remaining may also be claimed where established and justified, for example when a subsequent stay cannot be honoured.

The payment of occupancy compensation:

never constitutes rent renewing the contract and creates no right to remain in the premises.

Article 48 : Purpose

La Demeure des Dix is intended for the temporary private accommodation of registered guests.

It must not be used for purposes incompatible with this destination.

Article 49 : Parties, evening events and functions

The following are in particular prohibited without express authorisation:

• parties;
• evening events with outside persons;
• receptions;
• open events;
• gatherings exceeding the authorised occupants;
• commercial or event use not agreed upon.

A quiet celebration, a birthday or a reunion among only the registered guests remains possible in respect of the neighbourhood and the other rules.

Article 50 : Neighbourhood

The Guest must respect the tranquillity of the neighbourhood, day and night.

Excessive nuisance, dangerous behaviour or repeated harm to the neighbourhood constitute a contractual breach.

Article 51 : Behaviour

The Guest and their group must use the house normally and reasonably.

They must respect:

• the premises;
• the furniture;
• the equipment;
• the safety instructions;
• the outdoor areas;
• the neighbourhood.

Article 52 : Children

Children remain the responsibility of the adults accompanying them.

Particular supervision must be ensured in the vicinity of in particular:

• stairs;
• outdoor areas;
• aquatic equipment;
• wellness equipment.

Article 53 : Spa and wellness equipment

The spa and other wellness equipment are used under the responsibility of the users and in compliance with the instructions provided.

Minors must be supervised at all times by an adult.

Protections and safety devices must not be diverted from their function.

Article 54 : Unavailability of equipment

Equipment may exceptionally be temporarily unavailable due to a breakdown, maintenance or a safety requirement.

JAK MOOH will make reasonable efforts to restore the service.

If a substantial unavailability significantly affects the promised service, an appropriate solution will be examined in view of the duration, the importance of the equipment concerned and the Guest’s legal rights.

Article 55 : Admission

Pets are only permitted where they have been declared in accordance with the conditions of the booking.

The applicable supplement is €50 per dog per stay; beyond one dog, agreed case by case.

This supplement is separate from the compulsory cleaning fee of €100 per stay.

Article 56 : Responsibility

The Guest is responsible for:

• their pet;
• its nuisance;
• any damage;
• any abnormal soiling;
• compliance with the applicable rules.

The admission of pets does not authorise their presence in conditions likely to damage the furniture or equipment.

Article 57 : Bank guarantee

To protect the house, a maximum guarantee of:

€1,000

is the maximum amount of the contractual guarantee, unless more favourable specific terms have been confirmed to the Guest.

The system currently provided consists of securely registering a bank card, without automatically charging or blocking the sum of €1,000.

The card may only be used under this guarantee where damage or costs attributable to the stay are the subject of a claim.

The booking journey must show the same maximum amount and the same mechanism. No pre-authorisation may be advertised unless and until its technical implementation has been verified.

Article 58 : Claim period

The guarantee system is configured so that JAK MOOH can initiate a claim within 3 days of departure.

The expiry of this technical feature does not deprive JAK MOOH of the possibility of subsequently exercising a remedy for actual damage whose responsibility would be established under ordinary law.

Article 59 : Damage

The Guest must inform JAK MOOH as soon as they notice or cause damage.

They may be held liable for damage caused by:

• themselves;
• members of their group;
• persons to whom they have allowed access;
• pets in their care.

Article 60 : Justification of sums claimed

Sums claimed must correspond to actual and reasonably justified loss.

Supporting evidence may in particular take the form of:

photographs, estimates, invoices, reports, repair, replacement or exceptional cleaning costs.

The Guest must be able to review the claim and submit their observations.

Article 61 : Normal wear and tear

Normal wear and tear resulting from reasonable use of the accommodation does not constitute damage attributable to the Guest.

Article 62 : Cap of the guarantee

The €1,000 bank guarantee constitutes a guarantee mechanism and not a cap on liability.

Where the actual and justified loss exceeds €1,000, JAK MOOH retains the possibility of claiming the balance under the conditions of the applicable law.

Article 63 : Means of access

Keys, codes and means of access are personal to the stay.

They must not be passed on to unauthorised persons.

The right to use these means of access ends at the expiry of the stay.

Article 64 : Outdoor security devices

Security and video-surveillance devices may protect the access points and certain outdoor areas of the property.

No camera is intended to monitor the private indoor areas occupied by Guests.

The arrangements for processing images and the rights of the persons concerned are specified by the signage and the applicable Privacy Policy.

Article 65 : Reporting during the stay

Any significant problem must be reported as soon as reasonably possible.

This obligation allows JAK MOOH:

• to observe the situation;
• to intervene;
• to repair;
• or to propose a solution.

Contact:

bonjour@demeuredesdix.fr

Prompt reporting of a problem does not affect the Guest’s legal rights.

Article 66 : Forgotten items

Items found may be kept for a reasonable period.

The costs necessary for their packaging and forwarding remain the responsibility of the Guest.

Article 67 : Independent services

JAK MOOH may recommend independent providers: chefs, caterers, guides, photographers, producers or activities.

Where the provider:

• contracts directly with the Guest;
• carries out the service itself;
• invoices the Guest directly;

the contract is concluded between the Guest and that provider.

A recommendation by La Demeure des Dix does not automatically constitute a resale of services by JAK MOOH.

Article 68 : Impossibility of honouring the stay

JAK MOOH undertakes to honour confirmed bookings.

Where an exceptional circumstance objectively prevents the accommodation from being provided, the Guest is informed as quickly as possible.

Services that cannot be provided are refunded.

An alternative solution or a postponement may be offered where possible, without any obligation for the Guest to accept it.

The mandatory rights enjoyed by the consumer remain applicable.

Article 69 : Force majeure

Situations of force majeure are assessed in accordance with French law.

Where an event objectively makes it impossible to provide the accommodation, its consequences are determined according to the law and the circumstances.

An event concerning exclusively the Guest does not automatically constitute an impossibility for JAK MOOH to provide the accommodation.

Article 70 : Data processing

The data necessary for the operation of the Website and the performance of bookings may in particular include:

• identity;
• contact details;
• usual address;
• stay information;
• information relating to occupants;
• history of communications;
• data necessary for payment;
• identity verification data where necessary.

Their processing is carried out in accordance with the GDPR, French legislation and the Privacy Policy.

Article 71 : Banking data

Full banking data is processed by the competent secure payment providers.

JAK MOOH is not intended to receive or retain the bank card security code.

Article 72 : Content

The texts, photographs, videos, graphics, logos, trademarks, interfaces and other content of the Website are protected by the applicable intellectual property rights.

They may not be reproduced or commercially exploited without authorisation, except for legal exceptions.

Article 73 : Operation

JAK MOOH uses reasonable means to ensure the operation of the Website.

Its liability cannot be incurred solely as a result of an interruption beyond its control, a failure of the Internet or of an external provider, subject to the legal obligations incumbent upon it.

A booking is only secured after confirmation.

Article 74 : Consumer mediator

In accordance with article R616-1 of the French Consumer Code, JAK MOOH informs the consumer of the arrangements for recourse to a consumer mediator. (article R.616-1 du Code de la consommation)

After having first sent a written complaint to JAK MOOH (bonjour@demeuredesdix.fr) and failing an amicable resolution, the consumer may refer the matter free of charge to the consumer mediator to which JAK MOOH belongs.

The contact details of this mediator are communicated on simple request and will be published on this page as soon as JAK MOOH’s membership is confirmed.

Article 75 : Applicable law

These General Terms are governed by French law.

Article 76 : Seeking an amicable solution

In the event of difficulty, the parties are invited to seek an amicable solution as a priority.

The Guest may send their complaint to:

bonjour@demeuredesdix.fr

Article 77 : Competent courts

For consumers, the competent courts are determined in accordance with the applicable legal rules.

The courts of Rouen are therefore not designated as solely competent for a consumer.

For relationships concluded exclusively between professionals, a specific jurisdiction clause may, where the law permits, appear in the corresponding special conditions.

Article 78 : Acceptance

Before any direct booking, the Guest must be able to consult these General Terms.

They confirm that they have read and accepted them by means of the checkbox provided in the booking process.

Electronic acceptance has the same contractual force as any other legally valid form of acceptance.

Article 79 : Archiving of the accepted version

The applicable version is the one accepted at the time of booking.

JAK MOOH retains proof of the corresponding version and the date of acceptance.

A new version published subsequently does not retroactively modify an already confirmed booking.

Article 80 : Evolution

JAK MOOH may amend these Terms to take account in particular of:

• a regulatory change;
• a change of provider;
• an evolution of services;
• new features;
• a change in commercial policy.

The new Terms apply to new bookings concluded after their entry into force.

Article 81 : Partial nullity

The cancellation or inapplicability of a provision does not automatically entail the nullity of the other provisions.

Article 82 : No waiver

The fact that a party does not immediately rely on a provision does not constitute a definitive waiver of its rights.

Article 83 : Language

The French version constitutes the contractual reference version.

Translations may be offered to international guests.

Article 84 : Contact

For any question concerning the Website, a booking, a stay or these Terms:

La Demeure des Dix, JAK MOOH

3 rue de Stalingrad

76500 Elbeuf

France

bonjour@demeuredesdix.fr

Article 85: Welcome, cleaning and linen services

JAK MOOH, the operator of La Demeure des Dix, provides welcome, cleaning, linen supply and linen replacement services directly or through providers acting in its name and on its behalf.

The house is prepared and cleaned before every arrival. The beds are made, and sheets, pillowcases and towels are provided at the start of the stay.

During the stay, professional cleaning and replacement of sheets, pillowcases and towels are offered on request. For stays of six nights or more, each service is offered at least once during the stay, then at least weekly for longer stays. These services are optional and chargeable, separate from end-of-stay cleaning. The total price is communicated to the guest and accepted before any order is placed. The service, price and time of the visit are confirmed in writing.

Self check-in is available. An in-person welcome is also offered by appointment arranged before arrival. The team remains available during the stay.

For Airbnb bookings, optional services are arranged through Airbnb messaging and paid for through Airbnb’s Resolution Centre.